At dc999, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use the dc999 platform, how we use and protect that data, and what rights you have over your own information. We are committed to handling your data responsibly, transparently, and in line with our international licensing obligations.
Six core commitments dc999 makes to every registered player in Pakistan and beyond.
All personal data collected by dc999 — including your CNIC details, contact information, and transaction history — is stored using AES-256 encryption at rest and TLS 1.3 in transit. Your sensitive information never travels over the network in plain text.
dc999 is built with crypto-native players in mind. Bitcoin and USDT TRC20 deposits are processed with minimal on-chain data exposure. We collect only what is legally required under our international gaming licence — nothing more. Your wallet address is stored securely and never shared with third-party advertisers.
Identity documents submitted for KYC verification — such as your Pakistani CNIC or passport — are processed through a secure, licence-compliant verification workflow. Documents are retained only for the legally required period and are never used for any purpose other than identity and age verification.
As a dc999 player, you have the right to access, correct, export, and in certain circumstances delete the personal data dc999 holds about you. You can exercise any of these rights at any time by contacting the dc999 support team via live chat or email — available 24/7 in Urdu and English.
dc999 will only send you promotional communications if you have opted in during registration or subsequently through your account preferences. You can withdraw your marketing consent at any time with a single click from your Account Settings panel, or by contacting the dc999 support team directly.
dc999 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Data shared with service providers — such as payment processors like JazzCash and EasyPaisa — is strictly limited to what those providers need to perform their contracted service on dc999's behalf.
dc999 ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the dc999 platform, whether through the website at dc999.bio, the dc999 mobile application, or any associated service. This Privacy Policy sets out in clear terms what personal data dc999 collects, why we collect it, how we use and protect it, with whom we may share it, and what rights you hold over your own information.
This Privacy Policy applies to all registered dc999 players, unregistered visitors to the dc999 website, and any person who contacts dc999 through live chat, email, or any other communication channel. By accessing the dc999 platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and processing of your personal data as described herein.
Plain Language Commitment: dc999 is committed to writing this Privacy Policy in clear, understandable English so that Pakistani players — regardless of their technical background — can make informed decisions about their personal data. If anything in this document is unclear, please contact our support team in Urdu or English via live chat at any time.
This Privacy Policy should be read alongside the dc999 Terms and Conditions and the dc999 Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the platform and the processing of your data in specific contexts.
For the purposes of applicable data protection law, dc999 is the data controller in respect of all personal data collected through the dc999 platform. As data controller, dc999 is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that such processing is carried out lawfully, fairly, and transparently.
dc999 operates under an international gaming licence. All data processing activities carried out by dc999 are subject to the data protection obligations imposed by that licence, as well as any applicable international data protection standards that dc999 voluntarily adopts in the interest of protecting its player base.
If you have any questions or concerns about how dc999 processes your personal data, or if you wish to exercise any of your data rights described in this Policy, you can contact the dc999 Data Privacy team at any time using the contact details provided in Section 15 of this Policy.
dc999 collects only the personal data that is necessary for the purposes described in this Privacy Policy. The categories of personal data dc999 collects are set out below.
Special Category Data: dc999 does not intentionally collect any special category personal data (such as health information, political opinions, or biometric data for identification purposes) unless specifically required by our licensing authority for responsible gaming purposes, in which case explicit consent will be sought from the player before any such data is collected.
dc999 collects personal data through the following channels:
The majority of the personal data dc999 holds about you is provided directly by you during the account registration process, during KYC verification, when you make deposits or withdrawals, when you contact dc999 support, or when you voluntarily provide information through any dc999 form, survey, or communication channel.
When you visit the dc999 website or use the dc999 application, certain technical data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and navigation behaviour within the platform. This data is used primarily for security monitoring, fraud detection, and platform performance optimisation.
dc999 may receive limited personal data about you from authorised third-party service providers in the following circumstances:
dc999 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your dc999 account | Identity, contact, and KYC data |
| Processing deposits and withdrawals | Financial and transaction data |
| Verifying your identity and age (21+) | KYC documents, date of birth |
| Detecting and preventing fraud and money laundering | Transaction data, technical data, KYC data |
| Providing customer support | Communications data, account data |
| Enforcing responsible gaming obligations | Betting history, session data, self-exclusion records |
| Sending account notifications and service updates | Contact data (email, mobile number) |
| Sending marketing communications (with consent only) | Contact data, game preference data |
| Improving platform performance and user experience | Technical and usage data |
| Complying with licensing and legal obligations | All categories as required |
dc999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your explicit consent.
dc999 processes your personal data on the following legal bases, depending on the specific processing activity:
dc999 does not sell, rent, or trade your personal data to any third party. dc999 may share your personal data with the following categories of recipients, strictly for the purposes described and under appropriate data protection safeguards:
dc999 shares the minimum necessary financial data with payment processors — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — to process your deposits and withdrawals. These providers are contractually bound to use your data solely for payment processing purposes and to maintain appropriate security standards.
dc999 works with licensed identity verification and AML screening providers to fulfil its legal obligations. These partners receive only the data necessary to carry out their verification functions and are prohibited from using that data for any other purpose.
dc999 uses third-party cloud infrastructure, security, and analytics providers to operate the platform. These providers act as data processors on dc999's behalf and are bound by data processing agreements that restrict their use of your data to the specific services they provide to dc999.
dc999 may disclose your personal data to its licensing authority, law enforcement agencies, or other government bodies where dc999 is legally required or permitted to do so — for example, in connection with an investigation into suspected fraud, money laundering, or underage gambling.
No Advertising Data Sales: dc999 does not share your personal data with advertising networks, social media platforms, or data analytics companies for the purpose of targeting you with third-party advertisements. Any analytics dc999 carries out is performed using aggregated, anonymised data that cannot identify you as an individual.
The dc999 website uses cookies and similar tracking technologies to operate correctly, maintain session security, and improve the user experience for players in Pakistan and internationally. The types of cookies used on the dc999 platform are described below.
You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies will affect the functionality of the dc999 platform and may prevent you from logging in or completing transactions. dc999 does not use any third-party advertising or retargeting cookies.
dc999 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and licensing obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active accounts) | Duration of account + 5 years after closure |
| KYC verification documents | 5 years from date of verification |
| Financial and transaction records | 5 years from date of transaction |
| Customer support communications | 3 years from date of interaction |
| Self-exclusion records | Duration of exclusion + 5 years |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Technical and session logs | 12 months on a rolling basis |
After the applicable retention period expires, dc999 will securely delete or anonymise your personal data in a manner that prevents its recovery or reconstruction. Where anonymisation is used, the resulting data may be retained indefinitely for statistical and analytical purposes.
dc999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, dc999 will notify you and the relevant licensing authority in accordance with applicable breach notification obligations.
Your Security Responsibilities: dc999 strongly recommends that you enable two-factor authentication on your account, use a strong and unique password, and never share your dc999 login credentials with any other person. If you suspect unauthorised access to your account, contact dc999 live support immediately — available around the clock in Urdu and English.
As a dc999 player, you have the following rights in respect of the personal data dc999 holds about you. To exercise any of these rights, please contact the dc999 Privacy team using the contact details in Section 15. dc999 will respond to all valid data rights requests within 30 days of receipt.
You have the right to request a copy of all personal data that dc999 holds about you, along with information about how that data is processed. dc999 will provide this information free of charge in a commonly used electronic format.
If any personal data dc999 holds about you is inaccurate or incomplete, you have the right to request that dc999 correct or update it without undue delay. Where the correction relates to KYC-verified data, dc999 may require you to provide supporting documentation before making the change.
In certain circumstances, you have the right to request that dc999 delete your personal data. This right is not absolute and does not apply where dc999 is required to retain your data to comply with a legal obligation — for example, retaining transaction records under anti-money-laundering law. Where erasure is not possible, dc999 will restrict processing of your data instead.
You have the right to request that dc999 restrict the processing of your personal data in specific circumstances — for example, while a dispute about the accuracy of your data is being resolved.
Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that dc999 transmit that data directly to another controller where technically feasible.
You have the right to object to dc999 processing your personal data on the basis of legitimate interests. You also have an absolute right to object to dc999 processing your personal data for direct marketing purposes at any time, and dc999 will cease such processing immediately upon receiving your objection.
Where dc999 processes your personal data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to withdrawal.
dc999 is strictly an adults-only platform. All players must be at least 21 years of age to register an account, make a deposit, or participate in any game or betting activity offered on the dc999 platform. dc999 does not knowingly collect personal data from any individual under the age of 21.
As part of the mandatory KYC verification process, dc999 requires all registered players to provide proof of identity and date of birth before any withdrawal can be processed and before certain deposit thresholds are reached. This age verification process is designed to prevent underage gambling and to ensure compliance with dc999's international gaming licence obligations.
If dc999 discovers or reasonably suspects that an account has been registered by a person under the age of 21, dc999 will immediately suspend that account, void all gameplay conducted from the account, and return any net deposits to the relevant payment method after deducting any costs incurred. The personal data associated with the underage account will be retained only for the minimum period required to comply with legal obligations and will then be securely deleted.
Parents & Guardians: If you believe a minor in your household has registered a dc999 account or accessed the dc999 platform, please contact our support team immediately via live chat or at [email protected]. dc999 takes underage gambling very seriously and will act on all such reports as a matter of priority. Consider using internet filtering tools to restrict access to gambling websites on shared or family devices.
dc999 operates globally and uses service providers located in various jurisdictions. As a result, your personal data may be transferred to and processed in countries outside of Pakistan. Such transfers may include countries that do not have data protection laws equivalent to those you may be accustomed to in your home jurisdiction.
Where dc999 transfers personal data internationally, it takes appropriate safeguards to ensure that your data remains protected to a standard consistent with this Privacy Policy. These safeguards may include:
By using the dc999 platform, you acknowledge and agree that your personal data may be transferred internationally as described in this section. If you have concerns about international transfers of your personal data, please contact the dc999 Privacy team using the details in Section 15.
dc999 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or licensing requirements. The most current version of this Privacy Policy will always be available on the dc999 website at dc999.bio/privacy-policy, and the "Last Updated" date at the top of this page will be revised accordingly.
Where changes to this Privacy Policy are material — meaning they significantly affect your rights or the way dc999 processes your personal data — dc999 will notify you in advance by email or by a prominent notice on the dc999 platform, giving you reasonable time to review the changes before they take effect. Your continued use of the dc999 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
If you do not agree with any changes to this Privacy Policy, you should discontinue your use of the dc999 platform and may request the closure of your account by contacting the dc999 support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data dc999 holds about you, please contact the dc999 Privacy team through any of the following channels:
dc999 takes all privacy complaints seriously. If you are not satisfied with dc999's response to your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority or gaming regulator in your jurisdiction.
Urdu Support Available: dc999's live chat support team includes Urdu-speaking agents available around the clock. If you find it easier to discuss your privacy rights in Urdu, please do not hesitate to use that channel. Your comfort in understanding your data rights matters to dc999.
Now that you have read the full dc999 Privacy Policy, you know exactly how your data is protected. Register your account, deposit via JazzCash, EasyPaisa, or USDT, and start playing today. Players must be 21 years of age or older.
21+ | Play Responsibly | International License | Pakistan